SUMMER SALE! 25% OFF ENTIRE SITE! Discount Code:SUMMER25 (8.15-8.18)

Most Frequently Asked Questions

 Are your products handmade by you?

No, but thank you for the compliment! We curate our collection from several suppliers in the United States.  Our goal is to put together a versatile jewelry line.  To accomplish this we must buy from multiple sources.  We continue to look for local talent as well as we continue to grow our brand.

 

  • Can you gift wrap my order?

  • Yes, we gift wrap beautifully each product individually prior to shipment.  We can also personalize the gift tag for you.  We can also ship directly to your special person.  We believe in gift giving, so we understand how important it is for fast shipping and beautiful packaging.

     

  • How do I know if ordering online is secure?

  • At Shopify they use Security Sockets Layer (SSL) to encrypt your credit card number, name, and address, so only shopify can decode your information.  To be sure your transaction is secure at the bottom of the transaction you should see the symbol below that tells you the security is activated and your information is secure.

     

    What happens to information that you provide to us?

    If you are a part of our mailing list, or follow us on Facebook or Instagram....  We will never provide that information to a third-party for any reason.  We use it to stay connected to you our customers and to provide better service that is all.

     

    What is Shopify Pay?

  • This is a safe and secure process that allows you to check out faster.  Your 
  • Customer Information is encrypted and securely stored on Shopify PCI Compliant servers.  And, the SMS verification codes ensure that only the account owner can check out using Shopify Pay. 
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  • How fast does my order ship?

    Orders typically ship USPS the next business day and take 2-3 days for most domestic orders. *If you need the order overnight, just message us and we will adjust the shipping fee to accommodate overnight delivery.
  • Can I track my order?

  • Yes, we include the tracking information with all orders.  It will be emailed directly to you.
  • How do I use promo codes?

  • We often have promotions and sales running.  Only one promotion code can be used per order.  It will be applied at checkout.  Promo codes are CAP sensitive.

    What payment methods do you accept?

    We accept Visa, MasterCard, Discover, American Express, Paypal, and in addition Venmo and cash when we are providing Pop-Up Shopping!

     

    What is your jewelry made of?

    The majority of the metals(chain etc.) are made of a metal alloy, gold or silver plating,  Brass wire.  The stones are glass stones, epoxy, acrylic beads, cubic zirconia.  This allows for the lightweight and are less expensive.

    How Do I Redeem My Gift Card?

    You will have to set up a customer account when you go to the website to process the Gift Card.  Please enter your gift card code in the gift card section and it will apply to your order during checkout!

     

  • Does the gift card expire or are there any fees?

  • No it never expires!  There are NO fees at all-EVER….(Hate those!)

     

  • Can a gift card be used more than once?

  • Yes, provided there is still a balance remaining on the card.

     

  • Can I use more than one gift card towards a purchase?

  • Yes, during checkout you will be prompted for next payment type to complete the order.  Enter your second gift card # then.

     

  • If I have lost track of my balance where can I retrieve it?

  • We make it simple just email us at thejewelrybx21@gmail.com and we will happily email your balance information from your account.  If you prefer a text back please let us know in your email.
  • Can I use my gift card in conjunction with a discount code?

  • Absolutely!  Just apply the discount code at checkout!